Terms & Conditions

Last updated: 26 June 2026 · Effective: 26 June 2026

These Terms and Conditions (the "Terms") constitute a legally binding agreement between you ("you" or the "User") and EMEF Technologies (OPC) Private Limited ("Solace", "we", "us" or "our"). By accessing or using the Platform, you acknowledge that you have read, understood and agree to be bound by these Terms.

1. About Solace

Solace is a social communication platform where users can connect with verified listeners for one-to-one voice conversations. Users may engage in casual conversations, friendly conversations, language practice, hobby discussions, motivational conversations, peer support, and general social interaction. Listeners are not licensed therapists, psychologists, counsellors, or healthcare professionals. Solace is an entertainment and communication platform and does not provide dating, escort, companionship services, medical treatment, psychological therapy, legal advice, or financial advice.

Solace is not a dating, matchmaking, matrimonial, escort, or adult entertainment service. Solace does not offer gambling, betting, contests, or real-money gaming.

2. Eligibility

You represent and warrant that you are at least eighteen (18) years of age and resident in India. The provision of false information, including a false gender, may result in termination of your account and forfeiture of Coins.

3. Your Account

You shall maintain a single, personal and non-commercial account. You shall not share, sell or transfer your account, nor operate multiple accounts to evade bans or ratings.

4. Roles

You may use the app as a Caller or a Listener and may switch roles within the application at any time. The rules applicable to Callers apply whenever you use Caller features.

5. Listener Eligibility and Verification

Anyone who satisfies the Platform's eligibility and verification requirements may apply to become a Listener, regardless of gender. Listeners are independent individuals who have successfully completed Solace's verification process. Before becoming active or receiving payouts, listeners must complete Solace's identity verification process, which may include PAN verification, bank or UPI verification, and any additional documentation required under applicable law or Platform policies. Listener accounts are reviewed before approval and may be suspended or removed for violations of these Terms.

6. Independent Service Providers

Listeners act as independent service providers and are not employees, agents, partners, or representatives of Solace, and nothing in these Terms creates an employment, agency, or partnership relationship.

7. Listener Compensation

Listeners may receive compensation solely for eligible completed voice conversation sessions conducted through the Platform, based on session duration or completion, subject to verification, fraud review, payout thresholds, platform policies, applicable deductions, and taxes. Compensation is not based on gambling, betting, contests, referrals, investments, user ratings, gifts, or guaranteed earnings. Listeners are responsible for complying with their applicable tax obligations in relation to compensation received through the Platform. Solace may make deductions or withholdings where required by applicable law.

8. Prohibited Listener Conduct

Listeners must not solicit payments outside the Platform, exchange personal payment details, request gifts outside the Platform, advertise third-party services, offer escort or dating services, or encourage users to communicate outside Solace. This includes sharing UPI, bank, WhatsApp, Telegram, or other off-Platform contact or payment details; romantic or sexual solicitation; and offering or advertising escort or explicit services.

9. Coins

Coins are prepaid digital credits used for in-app features and virtual gifts. The Coins required for any paid feature are shown clearly in the app before you use it — there are no hidden charges. Coins represent prepaid digital access credits only. Coins have no monetary value, cannot be traded between users, cannot be transferred outside the Platform, and do not constitute stored value, electronic money, securities, investments, or financial products. Coins are not redeemable or exchangeable for cash, except as a refund of an unused purchase under our Refund Policy.

10. Payments

Users purchase Coins that are consumed only when they voluntarily access eligible paid Platform features, including one-to-one voice conversations, messaging, room participation, or virtual gifts. Paid features may be temporarily unavailable based on Platform availability. Solace may restrict Coin purchases when paid services are temporarily unavailable. The price of every Coin pack and paid feature is shown in the app before you pay.

11. Acceptable Use

The Platform is intended for decent, respectful interaction, and we have zero tolerance for harassment. The following are strictly prohibited: harassment, bullying or abuse of any user; sexual, obscene, threatening or hateful content; impersonation or misrepresenting your identity or age; soliciting payment or contact off the Platform; spam, fraud, or payment/chargeback abuse; recording or sharing others' content without consent; evading bans; or any unlawful use.

Users and listeners may not offer, request, advertise, facilitate, or engage in sexual services, escort services, prostitution, or sexually explicit interactions.

12. Reporting, Moderation and Enforcement

Solace uses user reports, automated systems, and manual review of reported accounts, account information, call metadata, payment activity, and other available evidence to detect fraud, harassment, abuse, impersonation, payment abuse, and prohibited content. Solace does not record or monitor the audio content of voice calls. Every user can report or block another user from within the app at any time, and reports are reviewed by our team. Accounts that receive repeated credible reports or exhibit prohibited behaviour may be temporarily restricted, automatically limited pending review, suspended, or permanently terminated, depending on the nature and severity of the violation. Serious violations, including sexual content, harassment, threats, child safety concerns, fraud, impersonation, or illegal activity, may result in immediate suspension or termination without prior warning. You may appeal any action through in-app support.

13. Payment Abuse

Solace may suspend accounts engaging in fraudulent payment activity, chargeback abuse, stolen payment methods, or repeated refund abuse.

14. Disputes

You must raise a call dispute within twenty-four (24) hours of the call ending; our decision is final. Refunds are governed by our Refund Policy.

15. No Warranties

The Platform is provided "as is" and is a social platform; it does not offer medical, legal, financial or professional advice. In an emergency, contact local services.

16. Reservation of Rights

Solace reserves the right to refuse, suspend, or terminate any account or payout where required to comply with applicable law, regulatory requirements, payment partner policies, fraud prevention measures, or these Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of India, and the courts located in Chennai, Tamil Nadu, India have exclusive jurisdiction.

18. Grievance Redressal

In accordance with the Information Technology Rules, 2021 and the Consumer Protection Act, 2019, any complaint about content, conduct, a payment or this platform may be made to our Grievance Officer at contact@solaceapp.in. We acknowledge every complaint within twenty-four (24) hours and work to resolve it within fifteen (15) days. You can also report content or conduct from within the app at any time.